Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

You will receive a confirmation email after placing your order, and a second email with tracking information once your order has shipped.

Please note:

  • Orders placed on weekends or holidays will be processed the next business day.

  • During peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times:

  • Domestic Shipping: 2–7 business days

  • International Shipping: 7–21 business days

Delivery times are estimates and may vary due to customs delays, carrier issues, weather conditions, or high-volume periods.

3. Free Shipping

Free shipping applies automatically at checkout when eligible.

4. International Shipping

We ship worldwide (or list supported countries).

Please note:

  • Customers are responsible for any customs duties, taxes, or import fees required by their country.

  • We are not responsible for delays caused by customs.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking information to update.

6. Incorrect Address

Please ensure your shipping address is correct before completing your purchase.

We are not responsible for:

  • Orders shipped to incorrectly entered addresses

  • Packages returned due to address errors

If a package is returned to us, additional shipping fees may apply to resend the order.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as “Delivered” by the carrier.

If you believe your package is lost:

  1. Contact the shipping carrier directly.

  2. Reach out to us at info@gloramo.com and we will assist you where possible.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at info@gloramo.com with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

We will review and resolve the issue as quickly as possible.

9. Contact Us

If you have any questions about your shipment, please contact us at:

📧 Email: info@gloramo.com
📍 Business Name: VOSKAN LIMITED